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Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
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Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fees will not be charged for support persons
We will notify customers of this through a notice posted on our premises and on the Total Health website.
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Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Total Health Healing Arts Centre will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at Reception and on the Total Health website.
- Feedback process
Customers who wish to provide feedback on the way Total Health Healing Arts Centre provides goods and services to people with disabilities can do so in writing, by e-mail, by telephone or in person.
All feedback will be directed to Tanja Hutahajan, RMT, Owner/Operator.
Customers can expect to hear back in 5 days. Complaints will be addressed according to our organization’s regular complaint management procedures.
